Last week I drove up into Nebraska hoping to find some clear skies in the path of totality of the solar eclipse. And I found some. What an experience! Probably once in a lifetime. So I thought I’d write about a legal topic that would work in the idea of an eclipse. Here’s an analogy I think works pretty well.
When people come to me for help with a legal dispute, they usually say they want to find a good resolution, and to find it as quickly and efficiently as possible. There can be any number of roadblocks in the way of a good resolution, depending on the particular circumstances and people involved. Some roadblocks are legal issues, some are practical problems, and some are personal issues. One personal issue that comes up sometimes, blocking the way to a good resolution, is the anger one or more of the parties has regarding the dispute.
It shouldn’t surprise anyone that people can get angry over a legal dispute. Legal disputes often involve things that are very important to people—serious injury or death of a loved one; the loss or potential loss of valuable property or large amounts of money; the loss of employment or unfair treatment in employment; injury to a business or to a valuable business relationship; the loss of an important personal relationship, like a marriage; etc.
Anger isn’t a bad thing in itself. It is a normal human emotion. It can motivate people to do the hard work necessary to correct something bad that has happened or is about to happen. But anger can be a challenge to handle well. Aristotle had this to say about anger: “Anybody can become angry—that is easy; but to be angry with the right person, and to the right degree, and at the right time, and for the right purpose, and in the right way—that is not within everybody’s power and is not easy.” Continue Reading
Does it surprise you that someone who has dedicated his career to resolving disputes would use a phrase to imply that it’s easy? I hope so, because resolving disputes can be frustratingly difficult. But I stand by that statement—it’s not rocket science.
Usually when people use that phrase, they mean that something is easy. So they compare it to something that is the opposite of easy. Rocket science is the opposite of easy. It took brilliant scientists and engineers to develop the principles of rocketry. And it took large teams of them, using extensive resources, to apply those principles to successfully put satellites in orbit, men on the moon, rovers on Mars, and achieve up-close views of Pluto and beyond.
But despite its complexity, rocket science has an advantage over resolving disputes. It is a science. It deals with the principles of physics, which determine how things move in the natural world, everywhere, every day. As scientists figured out those principles, they had something definite they could work with to accomplish those amazing feats. Continue Reading
I like that word—“cringeworthy.” It describes something so awkward or embarrassing that you cringe when you see it. That’s part of the fun when watching a TV show like Modern Family, which seems to specialize in moments like that. But when I’m working with a client to help them resolve a dispute, it’s not fun at all to find comments in the client’s file that make me cringe when I see them.
You can imagine some possibilities:
You have a customer who is particularly difficult to deal with. So your frustrated employees start to refer to him internally in sarcastic or derogatory ways.
You have an employee whose personal issues or problems are dragging down the productivity of others. So your other employees start to express their frustration by private comments between them that would be demeaning or insensitive or offensive to the troubled employee.
You have employees whose work is to collect delinquent accounts. After awhile they have heard so many hard-luck stories that they get jaded to them. And they come up with stereotyped names or phrases to refer to those customers by.
Your employees may not be rude, and might never say these things to the customers or other employees involved. They just make these comments privately and with others who would understand or sympathize with the frustration. To them it may be nothing more than a way to release their frustration, or a way for them to show support for one another. But those private or internal comments often find their way into notes to the file or in emails between your employees.
Comments like these in your files can cause a serious problem. Your internal records are not truly “private.” Continue Reading
Legal disputes can often be resolved by coming to an agreement instead of by a trial in court. But achieving a good agreement between parties at odds with each other can be a challenge. If you approach the dispute like it’s a problem to be solved, rather than as a battle to be fought, it is usually much easier to achieve a good agreement resolving the dispute.
That is easier said than done. It can be very difficult for disputing parties to constructively engage with each other to work through their dispute. But their lawyers can be very helpful to them in accomplishing that. I’ve written an article for lawyers describing how we can help our clients work through their legal dispute toward a good agreed resolution. It was published in the February, 2015 issue of the Kansas Bar Association Journal.
Fairness is a fundamental concept. It is the right and just way for people to treat each other in light of the facts and the law governing them. Understanding fairness and how it operates can be a key to resolving disputes. Consider these five points about fairness.
Fairness is a basic value in our society.
We teach our children at a young age to “play fair” and by that we mean to follow the rules of the game and not cheat. They develop a deep sense of fairness that goes beyond their games, for one of their common complaints is “That’s not fair!” Knute Rockne, of Notre Dame football fame, told his teams “Win or lose, do it fairly.” In the legal world, Supreme Court Justice Potter Stewart summed it up this way: “Fairness is what justice really is.” And of course we have the Golden Rule in Matthew 7:12: “So in everything, do to others what you would have them do to you, for this sums up the Law and the Prophets.” One short phrase that sums up hundreds of pages of the Law and the Prophets—is it any wonder fairness has become a basic value for us?
Life’s not fair.
On the other hand, life isn’t fair. From the very start, the circumstances of one’s birth affect so much about a Continue Reading
People in a dispute sometimes believe that their adversary has no concern for finding a resolution that would be fair but is instead determined to get a resolution they know would be unfair. Having an adversary like that could suggest taking a strongly adversarial or “warfare” approach to resolving the dispute. On the other hand, if both parties would like to find a fair resolution but they have very different ideas of what would be fair, then that could suggest the wisdom of taking a much different approach—a problem-solving approach.
Over the years, I’ve observed many different people in their efforts to get resolutions of their legal disputes—and how often a party tries to get a resolution they know would be unfair.
To test my own experience on that, I asked in my last blog post for readers to take a confidential one-question survey about what kind of resolution they would try to get in their own dispute.
Here is the question again.
In a dispute, I would try to get a resolution that is:
Resolving legal disputes by agreement is a noble goal. It is often the best way to get a good, timely and cost-effective resolution of the dispute. But getting a good resolution by an agreement can be a challenge. The parties have differing interests—sometimes dramatically different. They may also have different understandings of the facts, or of the law that governs the dispute, or different levels of motivation for dealing with the dispute. So they usually have different ideas about what the resolution should be.
But there is an even more fundamental issue that should be considered as you work to try to bridge the differences and come to an agreed resolution. That is the parties’ desires regarding fairness in the resolution. If both parties are trying to get a resolution that would be fair to both parties, that common goal would be a solid basis for the parties’ discussions about their differences. Even then, reaching an agreement is often difficult because parties tend to have different ideas about what would be fair in any particular dispute.
But if one or both of the parties is not after a resolution that would be fair to both but is trying to get a resolution that is to their advantage in a way that would be unfair to the other party, reaching an agreed resolution becomes more difficult. And if the parties do not share the common goal of fairness in a resolution of their dispute, they should probably take a different approach to trying to achieve an agreed resolution than if they both sought a fair resolution. Continue Reading
Truth is a deeply-embedded value in our society. The value of truth is reflected in some of our classic phrases. Superman fought for “truth, justice and the American way.” Witnesses are sworn “to tell the truth, the whole truth and nothing but the truth.” The Declaration of Independence, stating the basic values of our society, asserted that “we hold these truths to be self-evident.” “Veritas,” Latin for truth, is the motto of Harvard and other educational institutions. We are taught by our parents at a young age to “tell the truth,” and legend has it that George Washington, as a boy, confessed to chopping down a cherry tree, saying “I cannot tell a lie.” Even when it is shouted with disdain that “You can’t handle the truth!,” it turns out that we can, and we are better off for it.
So it should be no surprise that dealing with truth is a critical aspect of resolving legal disputes. If the parties can get to the point that they both understand the truth about the facts of their dispute, they have taken a big step toward an agreed resolution. Getting to that point is easier said than done, for getting the facts right can be a challenge for everyone. But aside from the value of getting past the hurdle of misunderstandings about the facts, if one party believes the other is intentionally misrepresenting the facts they will typically have a deep distrust of that person. And that makes it very difficult for the parties to constructively work toward a good resolution. Continue Reading
History honors Abraham Lincoln as one of our greatest Presidents, and for good reason. He proved to be a wise, honorable, courageous man. Before serving as President, Lincoln was a lawyer. So I take to heart what he had to say to lawyers:
“Discourage litigation. Persuade your neighbors to compromise whenever you can. As a peacemaker the lawyer has superior opportunity of being a good man. There will still be business enough.”
More than 150 years after Lincoln said this, people continue to get into disputes involving their legal rights and obligations. With more people now, and a much more complicated society, there are many more legal disputes today than there were in Lincoln’s day. That makes Lincoln’s point even more important now than it was when he said it.
I’m sure Lincoln did not mean that there is no principle worth standing up for, and vindicating in court if necessary. He meant that when a dispute arises, a lawyer can best serve the client by helping them find a good and timely resolution. Sometimes the only way to do that is with the help of a judge or jury. But there are good resolutions that can be found outside the courtroom for many legal disputes if the parties and their lawyers devote themselves to finding them. And lawyers are in a unique position of trust and confidence with their clients to do that.
For a litigation lawyer, it can be very satisfying to stand up before a judge or jury in court and advocate on behalf of a client. But to me, one thing even more satisfying than that is to help a client achieve a good and timely resolution without the need for the courtroom drama.
There are two very different ways to resolve legal disputes, and to view the entire litigation process. Which approach should you take?
Litigation as Warfare
Some people approach a legal dispute like it’s a war to be fought. In a war, weapons and military strategy are used to try to defeat an enemy and achieve the objective. When a legal dispute is viewed this way, legal rules and procedures are seen as the weapons to win the dispute by defeating the other party. The battlefield would usually be the courts, and the victor would end up with a judgment in their favor, sometimes after a hard-fought trial.
Litigation as a Way to Solve a Problem
An alternative is to approach a legal dispute like it’s a problem that needs to be solved. Problems are solved when people apply their skills, resources and persistence to figure out ways to work through them. When a legal dispute is viewed this way, legal rules and procedures are seen as tools to be used skillfully to work out the dispute and achieve a good resolution.
The Pros and Cons
Winning a legal dispute after a hard-fought battle can certainly be a good, definitive resolution. But battles are often expensive and time-consuming, frequently cause collateral damage, and can have long-term consequences for those involved. Continue Reading
When you find yourself in a legal dispute, one of the most important decisions you can make at the outset is to decide what your goal is for resolving the dispute. There are many factors that go into choosing the resolution you should seek. But before you focus on a particular resolution, you have a more fundamental goal to decide on. Should you be determined to “win” this dispute, or should your basic goal be to find an acceptable resolution even if it involves some compromise?
“Winning” a Legal Dispute
Winning a legal dispute would usually involve one of two things. First, if you could get your adversary to completely back off of a claim they are asserting, or to agree completely to a claim you are asserting, then that would be a win. You could win your dispute this way either through informal discussions before anyone has filed a lawsuit over the dispute, or if a lawsuit has been filed then you could end the lawsuit with an agreement like that.
A second way to win a legal dispute is to have a court decide that your view of the rights and obligations involved is the correct one and grant you a judgment—often after a trial.
Going for a win—a resolution completely in your favor—is a wise goal in a number of situations. Here are four examples: Continue Reading
Conflict is inevitable. Disputes arise in all aspects of life, from business dealings to your family’s estate and everything in between. If necessary, our legal system will provide a judge or jury to resolve your disputes for you through a trial in court. Most disputes get resolved without a trial, often without a lawsuit being filed. And that’s the way it should be. But many people find it difficult to resolve disputes, and they reach a resolution only after putting themselves through unnecessary grief, expense, delay and missed opportunities along the way.
For over thirty years, I’ve helped people and companies resolve their disputes, both in and out of court. I’ve seen people do things that get in the way of reaching a good, timely resolution. I’ve also seen how people can facilitate the process, get a good resolution, get it sooner, and get on with their lives or their businesses. I’ve distilled these observations down to ten key actions. If you put them to use in your own disputes, they will often help you achieve a good and timely resolution.
Keep your lines of communication open. This can be hard to do in the midst of a dispute, but it is critical. Without open communication you cannot effectively work through most disputes.
Don’t view the other party as an enemy (unless they really are).There is a tendency in human nature to reciprocate and treat someone the same way they are treating you. So you have an opportunity to set the tone for working through the dispute by treating the other party with respect and with concern for their rights. Continue Reading